Job ID | 2024-4931 | Category | Service Support | Type | Full-Time | Workplace policy | Hybrid |
CNB Support department comprises of 4 operating units - Call Center, Banking Center Support/5410, Transaction Support and Total Direct Bank Support. Each unit has defined operational responsibilities and functions that are performed within the guidelines of the bank's Policy and Procedures. The CNB Support Specialist is responsible for providing exceptional service and support to both Internal and External clients during inbound and outbound calls relative to operational, procedural and application related tasks. This position requires the exercise of discretion and independent judgment, within the scope of the individual's authority, with respect to matters of significance to the Bank. In addition, the role requires that employee cross train across the operating units.
Principal Duties & Responsibilities: